Bloomsbury Waste Management Ltd
Last updated: February 2026
These Terms & Conditions apply to all waste clearance and rubbish removal services provided by Bloomsbury Waste Management Ltd (“we”, “us”, “our”) to the customer (“you”, “the customer”). By booking or using our services, you agree to be bound by these Terms & Conditions.
1. Services
We provide waste clearance, rubbish removal, and associated services as agreed at the time of booking. All services are subject to access, health and safety considerations, and the nature of the waste presented.
We reserve the right to refuse, suspend, or terminate services where waste is unsafe, illegal, hazardous, or materially different from that described.
2. Pricing & Quotations
Prices are based on the waste being accurately described, including its type, volume, and weight, together with site conditions, access, and labour requirements.
Quotations are estimates unless expressly confirmed as fixed prices in writing. Prices may be revised where:
• The quantity, type, or weight of waste differs from that described;
• Waste is heavier or denser than expected;
• Additional labour, time, or equipment is required;
• Access is restricted or unsafe;
• Hazardous, prohibited, or undeclared materials are present.
Our current indicative prices are published on our website:
https://www.bloomsburywastemanagement.co.uk/prices
Final pricing may be confirmed on site where necessary.
3. Heavy or Misdescribed Waste
Where waste is found to be heavier, denser, or materially different from that described at booking (including soil, rubble, concrete, hardcore, plaster, tiles, bricks, or mixed construction waste), additional charges may apply.
Additional costs may arise due to increased disposal fees, vehicle weight limits, additional labour, or the need for multiple loads. Any additional charges will be explained before works proceed.
Where agreement cannot be reached, we reserve the right to refuse collection and apply a call-out charge.
4. Hazardous, Asbestos & Prohibited Waste
The customer must accurately declare all waste prior to collection.
Bloomsbury Waste Management Ltd does not collect, handle, transport, or dispose of hazardous waste, including but not limited to:
• Asbestos or suspected asbestos-containing materials;
• Chemicals, solvents, pesticides, or industrial liquids;
• Paints, resins, adhesives, or sealants (liquid or semi-liquid);
• Oils, fuels, petrol, diesel, or contaminated containers;
• Gas bottles or cylinders (full or empty);
• Batteries (including lithium, vehicle, or industrial batteries);
• Clinical, medical, or biological waste;
• Sharps or needles;
• Explosives, ammunition, firearms, flares, or pressurised containers;
• Any controlled, toxic, or illegal substances.
Any waste suspected of containing asbestos will not be touched or removed under any circumstances. The customer will be advised to appoint a licensed asbestos contractor.
If prohibited or hazardous waste is discovered on site, we reserve the right to stop works immediately, refuse collection, apply additional charges, or notify the relevant authorities where required by law.
5. Dangerous Sites & Construction Works
Where waste collection is required from a construction site, refurbishment project, demolition area, or any location presenting increased risk, the customer must inform us in advance.
Where applicable, the customer must provide:
• The Construction Phase Plan or equivalent site health and safety documentation;
• Details of site-specific hazards and controls;
• Site rules, inductions, and emergency procedures.
This information is required to allow suitable risk assessments, method statements (RAMS), and PPE requirements to be determined.
Failure to declare a hazardous or construction site may result in refusal of service, delays, or additional charges.
6. Customer Responsibilities
The customer is responsible for ensuring:
• Legal authority to dispose of the waste;
• Clear, safe, and unrestricted access to the waste;
• Any required parking permits, suspensions, or permissions are in place;
• Waste is ready for collection at the agreed time;
• Authority exists for access through any communal or third-party property.
We accept no liability for delays or additional costs arising from failure to meet these responsibilities.
7. Waiting Time
Where delays occur due to the customer not being ready at the agreed time, restricted access, or failure to provide instructions, we reserve the right to charge reasonable waiting time.
8. Pets, Dogs & Animals
All pets, dogs, and other animals must be securely restrained or removed from the working area prior to and during waste collection.
We accept no responsibility for animals escaping, injury to pets caused by failure to restrain them, or delays resulting from animals being present. Where animals present a health and safety risk, we reserve the right to refuse or suspend the collection and apply a call-out charge.
9. Damage to Property – Reasonable Access
We will take reasonable care when carrying out services. However, the customer acknowledges that minor or superficial damage may occur where reasonable access is required.
This may include scuffing or marking to fences, walls, gates, paths, driveways, floors, door frames, or disturbance to ground surfaces or landscaping.
Such minor damage arising from normal and reasonable waste removal activities shall not be considered negligence and will not give rise to any claim for compensation.
10. Site Clearance, Nails & Sharp Objects
The customer is responsible for ensuring that collection areas and access routes are reasonably clear of nails, screws, sharp objects, debris, or other hazards.
We shall not be liable for tyre punctures, equipment damage, delays, or additional costs arising from such hazards.
11. Tyre Damage & Cost Recovery
Where tyres or equipment are damaged due to nails, sharp objects, or hazardous debris left on site, we reserve the right to recover reasonable costs from the customer, including tyre repair or replacement, recovery charges, and associated downtime. All costs will be charged at cost and may be supported by photographic evidence.
12. Ownership of Waste
Ownership and responsibility for the waste remains with the customer until the waste has been loaded onto our vehicle. Once loaded, ownership transfers to Bloomsbury Waste Management Ltd.
13. Cancellations & Call-Out Charges
Cancellations must be made at least 24 hours prior to the scheduled collection time.
Where a collection cannot proceed due to waste not being as described, hazardous or prohibited waste, unsafe conditions, lack of access, or undeclared site risks, an abortive visit / call-out charge of £50.00 + VAT will apply. This charge is payable immediately and is non-refundable.
14. Payment Terms
Payment is due in full upon completion of the works, unless agreed otherwise in writing. We reserve the right to request payment in advance. Late or non-payment may result in recovery action and associated costs.
15. Recycling & Disposal
We aim to recycle or recover waste wherever reasonably practicable. All waste is handled and disposed of in accordance with UK environmental legislation.
Bloomsbury Waste Management Ltd is a registered waste carrier. Licence details are available upon request.
16. Photographic Evidence
We may take photographs or video before, during, and after collection for record-keeping, health and safety, training, and dispute resolution purposes.
17. Complaints
Any complaints must be submitted in writing within 48 hours of service completion. All complaints will be investigated promptly and fairly.
18. Force Majeure
We shall not be liable for delay or failure to perform services due to events beyond our reasonable control, including adverse weather, traffic incidents, vehicle breakdowns, or acts of God.
19. Severability & Amendments
If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions shall remain in full force and effect.
We reserve the right to amend these Terms & Conditions from time to time. The latest version will always be published on our website.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.